We inspect new and refurbished rollers for quality prior to shipping to ensure your satisfaction. Bearings are inspected for run-out to within .0005″ using a Starrett indicator which measures to .0001″. We use a heavy cast inspection stand for no deflection in testing your roller for concentricity of the bearing journals to the roller face.

If you have any concerns after receiving your order, please contact us so that we can work with you to resolve it. We offer a one year guarantee, with the following required conditions:

• Prior to ordering, buyer must verify that rollers or parts match the folder model. Many mistakes are made by reading the machine model information on the parallel unit and assuming that the rollers in the 8 pg or 16 pg unit will be the same size. This happens more often with Stahl models than with MBO. The most common mistake made with MBO is misreading the machine plate information. Model numbers are similar, for example, B-23 may be confused with B-123, or B18 with B118, or B20 with B120.
• After receipt of the order, but prior to installation, buyer must compare the rollers and parts received with the order form submitted. Notify us if there is any discrepancy.
• Installer must check packaging and rollers to determine that no damage has occurred during shipment. We use heavy duty pressed boxes to insure against damage and whenever possible, ship all rollers with replacement insurance. Shipping tips.
• Specifically for MBO: Unless your rollers have been ordered with bearings pre-installed by Wear Ever Mfg, the installer must check the rollers for run-out using V-blocks and an indicator after installing your bearings. Your precision installer should be well-versed with this technique.
• Folder rollers are among the most important replacement parts that we purchase for our Folders. We expect them to last for years — or at least for their advertised life.
• Folder rollers occasionally wear out prematurely. Jam ups, incorrect pressure settings, and wrong roller wash is just a few causes for a shorter life and can cause excessive pressure at the bearing and roller journal. Therefore, Wear Ever Mfg. cannot place a warranty on the journals or bearings.

Folder rollers are among the most important replacement parts that are purchased for our Folders. We expect them to last for years — or at least as long as their advertised life. Folder rollers occasionally wear out prematurely due to incorrect pressure settings, jam ups, and using the wrong roller wash. Incorrect pressure settings will cause excessive pressure at the bearing and roller journal. Therefore, we cannot place a warranty on the journals or bearings. Here at Folderrollers.com we warranty our rollers for One Year. The warranty covers the Folder Roller Face Length only and is prorated over 12 months.

Warranty includes ground shipping charges. Special orders are not returnable.

Special instructions

* When exchanging your MBO T series Folder Rollers, there is a block and pin on the drive side of machine mounted to the folder roller. In some instances, the hole on the block and the hole in the folder roller may not match. The MBO folder rollers may have been manufactured in Poland or Germany which poses the issue. Simply have your machine shop re-drill the folder roller hole to fit the block. Make SURE you have tried all the blocks before drilling new holes. We are not responsible for the old holes on folder rollers and your blocks.